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                                         RIGHT MAID FOR YOU

 

Your family deserves the right maid from our selection of New maids from Indonesia, Myanmar and Philippines. Our maids are trained in our overseas partners' Training Centres in elderly care, baby care and household chores. Video cam interview available. Book now for a New Maid or Transfer maid to avail yourself of benefits.

Selecting a New Myanmar, Indonesian or Filipino Maid

Dream or Nightmare.  The Right dream maid for you and your family, or a nightmare? A New Myanmar Maid, New Indonesian Maid or New Philippines Maid or transfer maid?

 

"I guess managing a maid well require some of the skills of a big time CEO in people management."  Quote from Housekeepers’ Manager.

 

"I have also come across employers who have shown extraordinary kindness towards their maids, for example, by paying for their medical treatment or helping them with their children's education or giving them time off to further their education." Professor Tommy Koh

 

Please read on for this Guide to Selecting A Maid from Housekeepers:

  1. Right Maid for You

  • WHAT's  GOOD TO KNOW TO HIRE

  1. Choosing a Maid

  2. Primary Skills Set Needed

  3. Your Budget

  4. How much does a New Maid Costs

  5. Levy Rate

  6. Employer Orientation Programme

  7. The Settling In Programme

  8. Safety Agreement

  9. Medical Insurance and PAI

  10. Job Scope for Your Maid

  11. Pre-Employment Medical

  12. Security Bond

  • So, What Maid Do You Want?

  1. First Timer  or Experienced Maid?

  2. New or Transfer Maid- Which is Better?

  3. Considerations in Maid Matching

  • Contracts 

  1. Your  Contract with Housekeepers'

  2. Your Contract with Your Maid

  • Maid Management 

  1. Managing Expectations

  2. Your Maid's  Upkeep

  3. Your Maid's Salary

  4. Medical 6 Monthly

  5. MOM's Employment Rules for Maids

  6. Renew, Terminate, Transfer or Send Home?

  • Maid Search and Processing

  1. How to Process Your Selected Maid?

  2. Selecting Your Maid from Housekeepers

 

Right Maid For You

 

We have NEW & TRANSFER Maids from Indonesia, Myanmar and the Philippines. Trained at our overseas partners' Training Centres, or/and experienced in such skills as Baby Care, Infant Care, Elderly Care, Household Duties plus Cooking.

 

Choosing a Maid

 

 

Choosing a maid can be tricky. You must first define what your family's needs are. The list is never ending from individual family member care and minding, to household chores.

 

Big on your list may be a good cook or maybe not at all as your family eats out often or you are an accomplished cook yourself. You must prioritise and decide on one or 2 primary skill set/s that serves your family’s core needs.

 

One of the most useful Guides is at MOM's "Employer's Guide : foreign domestic worker"       

 

Primary Skills Set Needed


You need to be precise on this. Clarity increases the chance of a good match by our experienced Service Staff. It may be one or some of :

  • Baby-care. 

  • Or Infant minding

  • Or Elderly Care

  • Or Household chores   

 

 

Budget

 

 

Generally, the market salaries for maids vary according to the source country, the maid’s experience, skill sets and linguistic ability.

 

For first timers or new maids, the maid’s Basic Salary ranges from S$450 to S$ 600 with every Sunday off or compensation. Compensation is calculated by taking the month’s salary by 26 days for a day’s compensation.

 

For Ex-Singapore maids, the Basic Salary consist of the New Maid’s salary component plus an informal market practice of adding S$50 for every 2 years of contracts completed in Singapore. Please note that salary can be negotiated, as a maid with, say 15 years’ experience, may become not affordable to many employers.

How much does a New Maid Cost to the Employer?

It usually costs an agent in Singapore around S$800 to S$1,600 to fly in a maid and process work permit and papers in her overseas country alone. These go to pay the partnering overseas agent's recruitment cost, processing fees, training fees and air ticket cost.

There are 2 mains components of costs “charged to the employer” listed in the MOM's Standard Service Agreement :

  • 1.  Agency Service  Fees – this differs with countries as the overseas costs differ. Ranges from about S$800 to S$2000. Fees that may be quoted in the Service Fees or separately as “documentation or other names” included are:                                                                                                                                          a. Overseas Costs – all recruitment cost , training, accommodation, “documentation”, exit                            permits.                                                                                                                                        b. Singapore Costs included or quoted separately under “Other costs such as transportation or                      SIP"                                                                                                                                                   (1) MOM Work Permit Application Fees _S$35                                                                                       (2) Medical Examination   of about S$50.                                                                                             (3) MOM Issuance Fees S$35                                                                                                               (4) Airport Pick up                                                                                                                               (5) Settling In Programme S$75                                                                                                           (6) Transportation

2.  Overseas Placement Fees – this is sometime called the “salary deduction”. This is the amount the employer pays to the Agency on the Maid’s behalf for overseas costs incurred by the Singaporean agency and its overseas supplying agent.  This Placement fees may range from 2 months to 6 months’ of the maid’s salary. The total sum could S$  2,400 to 3,600.

 

3.  Additional Costs

  1. Security Bond costs of S$250 to S$ 350 (with differing coverage and benefits, and bond waiver) covering:

      a. Maid’s Medical Insurance of at least S$15,000

      b. Maid’s Personal Accident  Insurance of S$ 60,000 a year

Employer Orientation Programme

If you are a first time employer of a maid, you must attend the Employers' Orientation Programme (EOP) required by MOM. You can attend the EOP 2 working days before submitting a Work Permit Application through Housekeepers. The cost is either Classroom (about 3 hours, every Wednesday, 6 to 9 pm) at about S$34.50, or on-line at S$46 through the Singapore Polytechnic.

Housekeepers’ staff can help you with your Singpass, apply on line for the EOP at our office premises.

Levy rate

 

The levy rate for a maid is as follows:

 

1. Normal Levy (First Maid Employed) - S$ 300 per month  (Daily Rate  $ 9.87)

2. Normal (Subsequent Maid) - $450 per month (Daily rate S$14.80)

Concessionary Rate for Singaporeans 

Eligible Singaporeans who meet criteria below can qualify for  Concessionary Monthly Levy of  $60 (Daily Rate $1.98)

Who is eligible for Concessionary Rate?

Maid employers can qualify for levy concession under any of these schemes:

·         Young child or grandchild scheme

·         Aged person scheme

·         Persons with disabilities scheme

Employers can get the lower levy for up to 2 maids per household (employer and spouse). This is subject to the conditions being met for each maid.

Housekeepers will help you arrange for GIRO payment for the Levy through the  MOM's  GIRO Form.

Pre-Employment Medical Examination

Pre-Employment Medical

Housekeepers will send your selected maid in her home country for a medical examination before flying her in to Singapore.

In Singapore, Housekeepers will send your maid for the Pre-Employment Medical Examination which encompasses 4 types of infectious disease (tuberculosis, HIV, syphilis and malaria) and checks if she is fit to work. This will be done on the second day after landing in Singapore, well before the MOM's  deadline of 2 weeks.

 

The Fees for the Pre-Employment Medical are charged as part of the Agency Fees by Housekeepers.

For the maintenance 6 Monthly Medical Examination after deployment, please see link.

The Settling-In Programme (SIP)

If the maid you engaged is a first timer to work in Singapore as a FDW, you need to send her for the Settling-In Programme (SIP) required by MOM. Housekeepers will register and arrange for your maid to attend the SIP within 3 days’ (excluding Sundays and Public Holiday) of her arrival in Singapore.

The costs of S$75 will be borne by you.

The SIP, conducted over one day, may be taught in the maid’s native language. The content is as follows:

  • Introduction to Singapore.

  • Employment conditions.

  • Safety at home.

  • Safety in other areas.

  • Relationship and stress management.

Part of the SIP's Contents include educating the maid on NGOs that can assist them when they have difficulties. Maids are known to note contact details given during the SIP, and  seek assistance at the Centre for Domestic Employees (CDE), their Embassy or MOM.

 

Maids are also made aware of regulations such as employers cannot demand that they work in another relative’s house, salary and off day compensation issues. Maids also learn that employers are not allow to safe keep their salaries, nor open a joint bank account. 

Some even say many maids, through peer learning during the SIP, pick up good and bad tips on their duties, conduct and working conditions. Some new maids have been known to request for a new employer before deployment after learning that they can transfer if the contracted Job Scope is onerous.

Safety Agreement

MOM requires a Safety Agreement, including one in the maid’s native language, to be signed by the Employer, the maid and Housekeepers’ agent. English & Tagalog Version. English Indonesian Version. English & Myanmar Version.

The Safety Agreement stipulate that the employer shall not permit her maid to clean the exterior of windows except where 2 conditions are met: 1. Window grilles are installed and locked. 2. The employer or an adult representative is physically present to supervise the maid.

 

 

At all times, while cleaning the maid’s body must remain inside the room. Only the arm can be outside.

This Safety Agreement is required to ensure that maids do not fall off high rise buildings. Maids cleaning windows on common corridors or ground floor need not have the mentioned 2 conditions.

Insurance requirements for Your  Maid

Housekeepers’ staff will assist you to buy the Medical Insurance and the Personal Accident Insurance for your new maid. We will register the Polices with MOM and assure a smooth passage for your new maid through ICA at Changi Airport or Harbourfront.

Medical insurance

You need to buy medical insurance with a coverage of at least $15,000 per year for inpatient care and day surgery during your helper’s stay in Singapore.

Personal Accident Insurance (PAI)

The PAI must cover your maid for at least S$60,000 a year.

It must cover sudden, unforeseen and unexpected incidents resulting in permanent disability or death.

The PAI must not contain exclusion clauses that are not in the Employment of Foreign Manpower Regulations.

The compensation must be made payable to the maid or her beneficiaries.

A typical and acceptable Policy for Medical and the PAI is attached for your perusal. Please note coverage and conditions may change since writing.  The Policies and their coverage of Medical Insurance, PAI and Security Bond ranges in cost from basic coverages to Comprehensive with Security Bond

 

Pre-Employment Medical

Housekeepers will send your selected maid in her home country for a medical examination before flying her in to Singapore.

In Singapore, Housekeepers will send your maid for the Pre-Employment Medical Examination which encompasses 4 types of infectious disease (tuberculosis, HIV, syphilis and malaria) and checks if she is fit to work. This will be done on the second day after landing in Singapore, well before the MOM's  deadline of 2 weeks.

The Medical Fees for the Pre-Employment are charged as part of the Agency Fees by Housekeepers.

Your Maid’s Security Bond

Housekeepers will arrange your Security Bond of S$ 5,000 to MOM. The Security Bond is to ensure that you, the Employer and your maid comply with the Work Permit Conditions. The Bond can be in the form of an Insurance or a Bank’s Guarantee.

Not having arranged a Security Bond and it being posted on MOM could result in your maid being denied entry into Singapore. The employer has to buy an air ticket to send the maid from Changi Airport to the home country.

Housekeepers will ensure a hassle free entry into Singapore.  You can select an Insurance Package that meets the basic sums required and beyond.  The package ranges from Basic Coverage to Comprehensive Coverage with waiver. You take your pick of the package you like from about S$250 to S$ 350 per 12 months.

Discharge of the Bond.

 

The Bond will be discharged, typically one week after the maid exits Singapore,  and  1. You have cancelled the maid’s Work Permit. 2. Repatriated the maid out of Singapore.  3.  You or your maid has not breached conditions of the Work Permit.

Forfeiture of the Bond

The Bond may be forfeited in the event 1. Either the employer or the maid breach any of the Work Permit Conditions. 2. The employer fails to send the maid home. 3. The maid goes missing. 

If your maid is found pregnant, this now no longer means the forfeiture of the Bond.

In the event, the maids goes missing, stay cool.  In most cases, the maid being of the gentler sex, normally will show up at an NGO (CDE, HOME etc) or her Embassy or MOM.

 

To protect your Bond, ensure that you have informed the maid of the Work Permit Conditions that she needs to comply with. Also, your ability to prove that you have reported to MOM of any breach by your maid when you first became aware of it, may help.

Job Scope for Your Maid

Housekeepers', will after you have confirmed the Maid, prepare this Job Scope and send a copy to your selected maid in her country, before her departure. MOM requires this for transparency reason.

The Job Scope lists out the details of number of residents living in the Employer’s house, the type of dwelling, the detailed duties of the Maid, the Salary,  rest days and compensation , if any.

The Job Scope will be signed by the Employer and the Maid, witnessed by Housekeepers'  during the deployment of the Maid.

Dispute with Your Maid – Counselling, Transfer or Send Home

 

 

Dispute may arise with your maid over misunderstandings and differing expectations. Housekeepers’ Job Scope will be a great help in preventing some misunderstandings.

 

Resolving Minor dispute Satisfactorily through Counselling of the Maid at Housekeepers’. This service is available with the Employer sending the Maid to our office during office hour from Monday to Saturday, 10.30 am to 5.00 pm. A fee per session of one hour each may be charged.

 

Disputes may escalate with the Maid being ejected from the Employer’s home. This is not allowed by Law as the Employer is the legal custodian of the Maid. 

 

It can also be escalated by the Maid with her leaving the Employer’s home without permission for the NGOs like Centre for Domestic Employees, HOME, her country’s Embassy or MOM for assistance. In most cases the Employer will be asked to collect the Maid and resolve issues that may be alleged by the Maid with Housekeepers’ professional assistance.

 

Other Outcomes Possible Depending very much on the gravity or the triviality of the disputed issues, and the Maid or the Employer cannot come to a satisfactory resolution, the following outcomes may take place:

 

  1. With the Maid’s Placement Loan still not fully completed: The Employer decided not to continue to employ the Maid. The Employer cannot send the Maid home without referring to Housekeepers’. If the maid is repatriated without concurrence from Housekeepers’, the Employer will not be entitled to a refund of the “unused” portion of the Placement Loan or a replacement. The Employer’s should demand for a suitable replacement maid, allow her maid in dispute to transfer.

  2. The Placement Loan period is completed. The Employer may request for a replacement maid of any profile, cancel the Maid’s Work Permit, and allow the maid in dispute to transfer or be send home the Maid with her purchased air ticket.

  3. If the allegations are serious enough for a police report to be made, all parties involved, the maid, the Employer and Housekeepers’ will have to abide by MOM’s instructions on further actions

Renew, Terminate, Transfer or Send Home

Renewing Your Maid’s Contract

Every Maid’s Contract runs for 2 years.

Before renewal, you may want to discuss with your maid :

  • Pay increase? It is typical to increase salary by S$50 for her experience and loyalty for a renewed contract.

  • Home leave of up to 2 weeks. Your Contract may state terms such as paid leave and duration, or payment of air ticket by employer. Check your Contracts. If these are not stated, mutual agreement is allowed by MOM

About 8 weeks  before the end of your Maid’s 2 years Work Permit granted, MOM will send a Renewal Letter to you. Housekeepers can help you renew for a fee or you can go On-Line and renew yourself at MOM.  MOM charges $35 for a 2-year renewal.

 

For renewal, you will need the following:

  • Medical Examination result of your maid.

  • The Insurance Package for Medical insurance, Personal Accident Insurance and the Security Bond.

In exceptional cases, such as the Maid has not done finger–printing for a long time, a visit to MOM for finger printing may be required. The E-Issue Letter from MO will state whether this is needed or not.

Your Maid’s old permit card may need to be returned to MOM. A new Card will be send to Housekeepers to be forwarded to you or to your indicated address.

Termination     

 

Housekeepers’ Contract, mirroring MOM’s sample Standard Agreement between the Employer and Agency, and the MOM’s sample Contract between the Employer and the Maid, allow for a 30 days’ notice or payment in lieu of notice by either party to terminate the Contract. This is not considered a breach of contract.

The Employer is also allowed to terminate based on disciplinary grounds.

For new Maids still under Placement Loan repayment period, please check Dispute with Your Maid, on transfer or repatriation actions to consider.

Housekeepers’ will assist the Employer to find and apply for a replacement maid. A fee may be charged. The Employer must ensure that all salaries are paid to the Maid.

Housekeepers can also assist to deploy the Maid to another employer or repatriating her home. For repatriation services, a fee may be charged.

Transfer

To transfer the Maid, the Employer needs to : 

  • Pay for accommodation for up to 2 week or shorter, or agree to extend in case no suitable employer is found within the period In the event, your Maid cannot be successfully transferred, you, the current Employer has to bear the cost of sending her home.

  • Pay the levy during the transfer period till the Work Permit is automatically cancelled by MOM on the day the new Employer issue her Work Permit.

Housekeepers’ will return your transferred maid’s Work Permit Card to MOM within a week. Your Security Bond will be discharged by MOM 1 week after your transferred maid works for the new Employer.

No fee is charged for service rendered to transfer your maid.

Sending a foreign domestic worker home

Either the Maid can decide not to renew, or the Employer can decide to send her home disallowing renewal, even if requested by the Maid. The Employer can also not agree to a Maid’s request to transfer.

Housekeepers’ can assist you to send your maid home. A fee may be charged. The requirements are : 

  • Your Maid’s passport must still be valid.

  • Before cancellation, a confirmed flight is necessary to apply for the cancellation and for a Special Pass to be issued by MOM for the Maid to leave the country.The confirmed flight must be the nearest International Airport nearest too her home. The Employer needs to give to the Maid reasonable allowance for air baggage, accommodation (if needed), food and transportation to sustain her during her transit journey to her hometown. For Myanmar and the Philippines, Housekeepers’ can assist with these arrangements in Yangon and Manila. A fee may be charged.

  • Your Maid must leave Singapore within 2 weeks of cancellation.

  • All salaries matter with your maid must be resolved. Housekeepers’ can stand as witness.

  • Your Maid leaves Singapore with her valid passport, the Special Pass and her Air Ticket. There is no need for her to keep her Work Permit Card. Housekeepers can help you to return the Work Permit Card to MOM within the required one week.

 

First Timer Maid or Experienced

 

 

First Timers are new maids who are coming to Singapore for the first time. Some employers feel they are better.                                                     

 

  • Likely to want to accept and learn their employers’ work requirements. 

  • No preconceived ideas or prejudices. Less likely to compare.

  • Likely to be more focused and prepared to work harder with less off days or less hand phone use.

 

​Experienced Maids had either experience in other countries or Singapore. Generally, ex-Singapore experienced adapt easier to Singapore.

 

  • Ex Singapore Maids can generally be left alone to deliver on key areas that you the employer has checked on during interview. Can hit the road running, so to speak.

  • In time of home emergency, likely to react appropriately.

  • Little personal adjustments needed.

NEW OR TRANSFER  MAID - WHICH IS BETTER

New maid (also known as First Timer or Fresh Maid) are maids who have not worked in Singapore before as  Maids.

 

Transfer Maids are maids who had worked in Singapore either as  (1) First Timer who has finished E-Issuance and transfers to another employer  or a  maid who has  worked for any period of time and transfer. (2) The Maid, holding a valid Work Permit Card, must be in Singapore and applies for a new employer.

 

New Maid or Transfer Maid – Which is Better?

Opinions differ very widely. But some viewpoints are listed below.

Case for New Maid

  • New to Singapore, less friends and distraction work better, some employers, say.

  • No preconceived ideas – easier to adapt to current employer or “train”

  • Less likely to “talk back”, others say.

  • Not Likely to job hop  as more committed to complete contract with current employer.

  • Less likely to reject job offer after agreeing to accept.

  • Likely to accept less off days for care giver maid, and hand phone use rules.

  • Less demanding in Job Scope demand and are likely to be more willing to try out  an employer with more rules governing off days and public holidays’ work, hand phone use, dietary requirements,  or has larger family, bigger house, baby and elderly care or handicapped family member with special needs (eg autistic)

  • Less likely to be choosy in selecting employers. 

 

Case for Transfer Maid

  • Less likely to feel homesick and no need for adaptation period. Less training required of Employer.

  • Likely to possess relevant experience in particular skill set needed by Employer be it good cook, expert baby care, relevant elderly care experience in a particular health care need.

  • May have right references from employers of a particular country/culture.

  • Lower Agency Service Fees and Placement Fees – 1 to 2 months for each category.

  • May have wider skills sets such home party organisation, marketing, knowledge of Singapore. May be able to manage home with children while Employer travels.

Considerations in Maid Matching

Having Budgeted – What should you be looking for? Maids are generally grouped into 3 broad categories with other specific skill sets or variations required (in bracket, not exhaustive) 

                                         

  • Baby Care, and infant care. (Variation may be a need for the maid to speak reasonable Malay, Mandarin or English to the children; guide the children in school homework).

  • Elderly Care (For chronic care giving, or simple care giving with more household duties, or simply same-sex companionship expected of a better educated maid).

  • General household duties (good in cooking, expert ironing required, etc)

Your Contract with Housekeepers

This is the Standard Service Agreement between the Employer and the agent. The Standard Service  Agreement, a sample at MOM, is used by most agents in Singapore. Housekeepers' adheres closely to the MOM's sample with local variations , that are mutually agreed to with the Employer.

The Standard Service Agreement stipulates the following main Clauses :

  • Fees Payment

  • Replacement and Guarantee

  • Conditions for Replacement / Transfer

  • Refund Policy

  • Special Provisions on obligations of the Agent and the Employer

  • Force Majeure Clause

  • Confidentiality of Employer Data

  • Dispute Resolution.

Your Contract with Your Maid

MOM recommends a Contract be signed between the Employer and Your Maid. Housekeepers' will assist you in drafting and signing one which has wide market currency. Th Contract with your maid covers

This Contract Proper may cover the following:

  • Salary

  • Placement loan

  • Number of rest days per month

  • Compensation in lieu of rest day

  • Notice period

  • Compensation in lieu of termination notice

 

Maid Management – Manage Your Expectations

 

 

A dream match over video may turn into a nightmare. In selecting a maid, be realistic in your expectations:

  • General. In general, maids, like our society’s children, has changed over the years. Some may think maids have become “less hardy” or even “soft”.

  • Today’s maids expect more consideration for their welfare and work rights. They are briefed by their Embassies and attend the MOM’s Settling-In Programme. Hence they are aware and may ask for the daily contracted sleep hours, assigned sleeping place, even not agreeing to “helping” grandma to clean the house while the grandchildren and the maid visit grandma’s apartment. Some, may even learnt at the SIP and on the social media on how to reach out to NGOs, MOM and their Embassies for assistance.

  • They may be perceived as “less hardy” than their mother’s generation as maids and are more inclined to use social media, socialise and has a lower threshold towards criticisms or a cloistered employment without days off for rest and meeting friends. Moreover, they may also be seen as using their hand phones too much. Prior agreement on hand phone use will be useful. Restricted hours of use, limited house wifi use by time, or an agreed time to call home periodically may help to manage this. Days off from 1 to 4 month, may be good for the maid to recharge.

 

  • Some say, if the maid is up to par 70%, that is good enough. Initially, she needs time, especially if she is new to overcome the cultural shock of a new country, to learn our language and intonation. They also need time to understand your family’s members and individual needs, where your house’s items are, what your expectations are for each duty. For example, the maid will not know how to prepare your coffee the way you want it unless you invest time to coach her. Show her once, ask her to prepare under supervision another time, and do it right on her own the third time. Presto, you can enjoy coffee the right way each and every time thereafter.

Managing Your Maid & Her Upkeep

Your maid can best serve you and your family from her heart. If she loves your family, your every needs and concerns will be well taken care of to the best of her ability.

It is worthwhile winning her heart and mind. Treat her as part of your family. Have open communications with her.

To quote the Distinguished Professor Tommy Koh

"I have also come across employers who have shown extraordinary kindness towards their maids, for example, by paying for their medical treatment or helping them with their children's education or giving them time off to further their education."

 

MOM guidelines on managing the well-being of your maid on 4 areas are elaborated here. They are food, accommodation, medical and rest days.

 

Food - Best to quote MOM verbatim here as it is well articulated:

 

You must provide your FDW with 3 meals a day.

An example of a day’s food intake for a female engaged in moderate activity is as follows:

  • Breakfast: 4 slices of bread with spread.

  • Lunch: 1 bowl of rice + three-quarter cup of cooked vegetables + palm-sized amount of meat (fish/poultry/beef/lamb) + fruit

  • Dinner: 1 bowl of rice + three-quarter cup of cooked vegetables + palm-sized amount of meat (fish/poultry/beef/lamb) + fruit

Be sensitive to your maid's needs when it comes to food. Do not force your maid to eat food that she is not supposed to or is not comfortable with. For example, your maid may not be able to eat certain food due to her religious beliefs, or she may not be accustomed to your family’s dietary requirements (e.g. vegetarian food or porridge).

Accommodation :

Again, MOM guide on this is the clearest and is re-produce below:

You must ensure that your FDW's accommodation meets the following requirements:

  • Adequate shelter: the accommodation must adequately protect your FDW from environmental elements such as sun, rain or strong winds.

  • Basic amenities: you must minimally provide your FDW with a mattress, pillow, blanket, bathroom amenities and toiletries. Examples of toiletries include soap, shampoo, toothbrush, toothpaste, etc.

  • Sufficient ventilation: your FDW’s accommodation must be sufficiently ventilated. Mechanical ventilation (e.g. electrical fan) must be provided if natural ventilation is inadequate.

  • Safety: your FDW must not sleep near any dangerous equipment or structure that could potentially cause harm or hurt to her.

  • Modesty: your FDW must not sleep in the same room as a male adult or teenager. If you install video recording devices at home, you must inform your FDW of the devices and where they are placed. You must not install them in areas that will compromise her privacy or modesty, e.g. where she sleeps, change clothes, or the bathroom area.

  • Space and privacy: you should provide your FDW with a separate room. If that is not possible, you must ensure that her accommodation has adequate space and privacy.

NB : Do note MOM’s guide on providing toiletries for your maid..

Medical

As an employer, you are responsible for your maid’s medical needs.

You must bear the full cost of any medical care, including hospitalisation, and provide her with medical and personal accident insurance.

Some employers ask their maids to pay for common illnesses such as the flu or to co-pay for medical fees above the insured benefits. These are not allowed.

Employer must also pay for and send their maids for the 6 monthly Medical Examination.

Rest days

To ensure that your maid gets enough mental and physical rest, a rest day per week is mandated.

The rest day is part of the Contract between you and your Maid signed at Housekeepers’ Office.

Changes are allowed but your Maid has to agree to it, in writing so as to avoid any dispute.

If your  Maid agrees to work on her rest day, you must compensate her with a rest day salary, or a replacement off day within the month.

The rest day can be any day of the week, but Sunday is a preferred  day as this allows your Maid to socialise and unwind with fellow maids from her country, or visit places of worship, or attend courses specially organised  by charitable NGOs to upgrade the Maids' domestic household skills and vocational skills.

Managing Your Maid's Salary

Your Contract between you and your maid, and witnessed by Housekeepers’ staff will stipulate the agreed salary, off day compensation, if you and the maid agrees to forgo any number of off –days in a month.  Off day compensation is calculated by dividing the salary for a month divided by 26 days to arrive at compensation for one day off not taken.

The employer cannot pay the maid salary lower than that declared to MOM in the IPA.

You must pay your maid no later than 7 days after the last day of the salary period.

To avoid pay dispute, if you are paying by cash monthly, you must keep clear records showing the timely payment with dates and your maid’s acknowledging signature every month. This record will be referred to by MOM  in the event of a dispute. Read on, on Salary Disputes

The Employer is not allowed to keep the maid’s money even if she requests for it.

The better method is to open a bank account for your maid, see CDE Portal or POSB Portal. The employer is not allowed to keep the Bank Book or Bank Card.

Employers are not allowed to deduct their maid’s salary for breakage of employer’ properties or belongings.

Salary adjustment are allowed. Any downward adjustment of salary must be referred to MOM. Salary increase/s need not be reported to MOM. Contract Gratuity is encouraged and many employers do give when an elderly cared for passes away, or in appreciation of loyal and good performance. Many employers do offer salary increase of S$50 or more for renewal of contract every 2 yearly. 

6 Monthly Medical Examination (6ME)

About 2 months before it is due, MOM will send a Notification Letter to you to send your maid for the 6 ME.

MOM requires every 6 Month Medical Examination for your maid to be screened by a Singapore-registered doctor for pregnancy and infectious diseases such as syphilis.   HIV and tuberculosis are additional tests for every 2 year period.

Most General Practitioners charge about S$50 for the 6ME. As the employer, you have to pay for this.

If your maid fails her 6ME, you must cancel her work permit and send her home immediately.

MOM's Employment Rules for FDW

MOM has strict Rules on Employment of maids.

  • Your maid must have a valid Work Permit Card.

  • The maid can only perform household chores.

  • The Maid cannot do any part-time work,

  • Your maid can only work at the registered address on her Work Permit Card. If she is accompanying the children to a relative or friends home, to care for the children under the supervision of the friend or relative, this is allowed:                                                                                                                               a. During day time.                                                                                                                             b. The maid must agree to it.                                                                                                               c. Employer must ensure that the maid does not do the full load of housework in both homes.

Work such as cleaning the employer’s office occasionally is not allowed. In the event of an accident, the Maid may not be covered by Insurance.

The Employer is responsible for the upkeep of the maid which include a room, sufficient food, 8 hours sleep a day. The Employer must pay for medical treatment when needed. Co-payment of medical treatment costs above the Insured sum is not allowed.

 

How to Process Your Selected Maid

 

We will help land your maid with least effort on your part:

 

  • Housekeepers will prepare your maid to leave the source country in accordance with the legal requirements of the source country and Singapore, till her arrival here in Singapore. These may include passport, travel permits, medical examination, Immigration processes and air ticket purchase.

  • In Singapore processing. We will pick up your maid at the Changi Airport. Send her for medical check up, attend the Settling-In Programme, thumb printing at MOM and deployment to you at our office.

 

How to Select Your Maid

  • Housekeepers Agency Pte Ltd

  • 545 Orchard Road

  • #05-13 Far East Shopping Centre

  • Singapore 238882

  • Telephone : +65 6836 0208

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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Disclaimer. While all reasonable efforts are made to ensure the currency and accuracy of data presented, errors can occur. Users are adviced to consult the Ministry of Manpower website at https://www.mom.gov.sg/